LEGAL REFERENCE

Your data. Your control. Our commitment.

At teratai88, we take your privacy seriously. When you open an account to explore our live casino tables, slot lobbies and sportsbook, your personal information and payment details...

Data EncryptedPayment SecureAccount PrivateTransparent TermsYour Control
Tour the Lobby Read FAQ
teratai88 Your data. Your control. Our commitment.

Privacy policy scope and jurisdiction

teratai88 operates this privacy policy in accordance with applicable data protection laws in supported regions where we offer our gaming platform. We collect, process and store your personal data — including account details, gaming history, and payment information — only for the purposes of operating your account, processing transactions via DANA, OVO, GoPay, QRIS and other payment methods, and complying with local

regulatory requirements. Your data is never sold to third parties without explicit consent. Where local law permits, we retain records for a defined period. You may request access, correction or deletion of your personal information by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy questions? Reach us directly.

Email Support Contact our privacy team at [email protected] for account...
Live Chat Chat with our support team through the help...
Account Settings Manage your privacy preferences directly in your account...
WHY THIS PLATFORM

How we earn your trust on privacy

Encryption Standard

All communication between your device and our servers uses industry-standard SSL encryption. Your passwords, payment details and gaming activity remain encrypted at rest and in transit.

No Third-Party Sales

We do not sell, rent or trade your personal information to marketers, data brokers or third parties. Your account is yours. Your data stays within teratai88's systems unless you explicitly consent.

Regular Audits

Our infrastructure undergoes regular security reviews and compliance checks. We audit data handling practices quarterly to ensure we meet privacy standards and detect vulnerabilities early.

Transparent Logging

We maintain transparent logs of who accesses your account and when. Suspicious login attempts trigger alerts sent to your registered email or phone number immediately.

Payment Data Isolation

DANA, OVO, GoPay and QRIS payment details are isolated in PCI-DSS compliant storage. Teratai88 staff cannot view your full payment credentials — only transaction summaries appear in your account.

Data Deletion Rights

You can request deletion of your account and associated data at any time. We remove personal records within 30 days, except where retention is required by local law or for dispute resolution.

Privacy consistency across our ecosystem

Website Privacy
This policy covers teratai88.app and all subdomains. Web analytics data (IP address, device type, page activity) is collected only to improve site performance and security, never shared with advertisers.
Mobile App Privacy
Our mobile app follows identical privacy standards. App-specific permissions (location, camera, contacts) are used only if you explicitly enable them; gaming and payment data follows the same encryption and access rules as the web version.
Live Casino Tables
Live dealer streams and chat records are not stored or recorded by teratai88. Evolution, Pragmatic and other live providers manage their own broadcast infrastructure under separate, provider-specific privacy terms.
Slot Lobbies
Slot game providers (PG Soft, Pragmatic, Microgaming) see only your session ID and game activity — never your name, contact details or payment information. We act as an intermediary protecting your identity.
Sportsbook Markets
Sportsbook data is held separately from casino records within teratai88's systems. Betting history, odds tracking and settlement data follow the same encryption and retention rules as other account sections.
Marketing Communications
Email, SMS and in-app notifications are sent only to your registered contact details and only if you've opted in. You can unsubscribe from marketing comms at any time — promotional preferences are honored within 24 hours.
Third-Party Integrations
We use analytics tools (Google Analytics, Cloudflare) and fraud detection services. These partners see aggregate traffic data, not your personal information. Full details appear in our cookie policy and vendor list.
AT A GLANCE

What defines our privacy approach

01
Minimal Data Collection We ask for only what we need: name, email, phone, date of birth and address. No unnecessary fields. No social media linking unless you choose it. Your account is streamlined and privacy-first from day one.
02
Clear Consent Framework Every time we process your data for a new purpose — email marketing, analytics, payment processing — we ask explicitly. You see checkboxes, not hidden defaults. Consent is easy to withdraw from account settings.
03
Account Activity Transparency Your account dashboard shows a full audit trail: login times, device fingerprints, payment transactions, and any account changes. You know exactly what we know about you and when it was recorded.
04
Cookie Control Our cookie banner gives you granular control. Accept essential cookies only, or customize analytics, marketing and performance tracking separately. Your choices are saved and honored across all teratai88 properties.
05
Incident Response Protocol If a data breach occurs, we notify affected users within 72 hours with clear steps to secure your account. We work with legal teams and regulators to ensure transparency and provide credit monitoring where applicable.
06
Annual Privacy Review Each year we publish a transparency report covering data requests from authorities, policy changes, and security incidents. You can review how we handled privacy challenges and what we improved.

Common privacy questions answered

Only you and authorized teratai88 staff (for support, compliance or fraud investigation) can access your gaming history and payment records. Staff access is logged and audited monthly. No payment data is visible to game providers or third-party integrations.

We delete most personal data within 30 days of account closure. We retain transaction records for 7 years where required by anti-money-laundering laws in supported regions. You can request specific data deletion at any time by emailing [email protected].

We store only the last four digits of your payment account for display purposes. Full card numbers, account tokens and payment credentials are encrypted and stored in PCI-DSS compliant vaults isolated from our main systems. Payment processors manage the sensitive details securely.

Yes. Log into your account, go to Settings > Privacy, and click 'Request Data Export'. We compile your complete profile — personal info, gaming history, payment records, and preferences — into a downloadable file within 7 business days.

No. We do not sell, rent or trade your personal information to anyone. We use your data only to operate your account, process payments, comply with law, and send marketing comms if you've opted in. You control marketing preferences in your account settings anytime.

If we merge or are acquired, your data would be subject to the acquiring company's privacy policy. We notify you of material changes via email at least 30 days in advance. You retain the right to request data deletion before the transition takes effect.

We enforce two-factor authentication on login, monitor for suspicious activity patterns, and require email verification for withdrawal address changes. Your account sends you real-time alerts for logins from new devices. Change your password regularly and never share it with anyone, including teratai88 staff.